Refunds & Cancellations Policy

Refunds & Cancellations Policy

At Agraneeh Watch Pvt. Ltd., we are committed to ensuring customer satisfaction with our products and services. If you are not completely satisfied with your purchase, we have outlined the policies for refunds, cancellations, and returns below. Please read them carefully to understand how we handle such requests.

Cancellation Policy

• Order Cancellation (Before Shipment): You may cancel your order for any reason before it has been shipped by contacting our customer service team at customercare@agraneehwatch.com We will process your cancellation and issue a full refund.
• Order Cancellation (After Shipment): Once an order has been shipped, it cannot be cancelled. You may return the product after receiving it in accordance with our return policy.

Return Policy

If you are unsatisfied with your purchase, we offer a return policy subject to the following terms:

• Return Eligibility: Items must be returned in their original condition, unused, and with all original packaging, tags, and accessories included. Any signs of use, damage, or alteration may result in your return being rejected.
• Return Timeframe: You must initiate the return process within 7 business days from the delivery date by contacting us at contactus@agraneehwatch.com
• Non-Returnable Items: The following items are not eligible for return:
  Items marked as 
• Return Process: Once you contact us to initiate the return, we will provide instructions for sending the product back to us. Return shipping costs are the responsibility of the customer unless the item is defective or damaged upon delivery.
• Inspection and Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return. If approved, we will process your refund as described below.

Refund Policy

• Refund Eligibility: Refunds are available for products that meet the return criteria outlined above. We will refund the amount to your original payment method.
• Processing Time: Refunds are typically processed within [number of days] days of receiving and inspecting the returned item. Please allow additional time for the refund to be reflected in your account, depending on your payment provider.
• Non-Refundable Costs: Shipping fees, customs duties, and taxes are non-refundable unless the product is defective or an error occurred on our part.
• Partial Refunds: In some cases, only partial refunds will be granted, such as when an item is returned in a damaged condition or not in its original packaging.

Defective or Damaged Products

If you receive a defective or damaged product, please notify us within 2 business days of receipt. We will arrange for a return and either offer a replacement or a full refund, including shipping costs. Please note that this policy applies only to products damaged in transit or with manufacturing defects.

Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please return the product in accordance with our return policy and place a new order for the desired item.

Late or Missing Refunds

If you have not received your refund after the processing period, please check your bank account or credit card statement again. If you still do not see the refund, contact your bank or credit card company, as processing times may vary. If you have taken these steps and still have not received your refund, please contact us at contactus@agraneehwatch.com

How to Initiate a Return or Cancellation

To request a cancellation, return, or refund, please contact us at:

Agraneeh Watch Pvt. Ltd.
Email: customercare@agraneehwatch.com
Phone: +91 9625508691

Please provide your order number, the reason for the return or cancellation, and any relevant details. Our customer service team will guide you through the process.

By making a purchase from Agraneeh Watch Pvt. Ltd., you acknowledge that you have read and understood our Refund and Cancellation Policy. We reserve the right to modify this policy at any time, and changes will be posted on this page.

Thank you for shopping with us!