FAQ’s

Frequently Asked Questions

Welcome to Agraneeh Watch Pvt. Ltd.’s FAQ page. Here, we answer some of the most common questions about our products, services, shipping, and more. If you can’t find the information you’re looking for, feel free to contact us at contactus@agraneehwatch.com

1. What types of watches do you offer?

We offer a diverse selection of luxury watches, designed to cater to various styles and preferences. Our collections feature exquisite timepieces that ensure you find a watch that perfectly suits your individual taste and needs.

2. How can I place an order?

You can easily place an order by visiting our website, browsing the product collection, and adding the desired items to your cart. Follow the checkout process and provide the required payment and shipping details.

3. Do you offer International Shipping?

Yes, we offer international shipping to select countries. Please check the availability of shipping to your country at the time of checkout. Additional customs fees and import taxes may apply for international orders.

4. What are the payment options available?

We accept a variety of payment methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Net Banking
• UPI
• PayPal (for international orders)
• Wallet payments (where available)

5. How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or through the courier’s tracking portal.

6. How long will it take to receive my order?

Delivery times vary based on your location and the chosen shipping method:

• Domestic Orders (India): Standard shipping takes 3-7 business days, while express shipping takes 1-3 business days.
• International Orders: Standard shipping takes 10-20 business days, and express shipping takes 5-10 business days.

7. Can I cancel or modify my order after placing it?

You can cancel your order before it has been shipped by contacting our customer service team at contactus@agraneehwatch.com Once the order has been shipped, it cannot be cancelled. If you need to modify your order, please reach out to us as soon as possible, and we will do our best to assist you.

8. What is your return and refund policy?

We offer a return policy within 7 days of receiving your product. Items must be returned in their original condition with all packaging, tags, and accessories. Once we receive and inspect the returned product, we will issue a refund to your original payment method. Please refer to our [Refund and Cancellation Policy] for more details.

9. What should I do if my watch arrives damaged or defective?

If your watch arrives damaged or defective, please contact our customer service team within 3-4 days of receiving the product. We will arrange for a return or replacement as per our policy. Be sure to provide photos and a description of the issue.

10. How do I care for and maintain my watch?

To ensure the longevity of your watch, we recommend keeping it clean and dry, avoiding exposure to extreme temperatures, and following any specific care instructions provided with your purchase. For watches with leather straps, avoid contact with water to preserve the material.

11. Do you offer warranty services?

Yes, we offer a warranty on all our watches. The warranty period and coverage details vary depending on the product. Please check your product’s warranty card for more information.

12. How do I know if a watch is water-resistant?

Each product page contains detailed specifications, including the water resistance rating of the watch. Most of our watches have water resistance between 3 ATM and 10 ATM. However, we recommend checking the specific model’s details before submerging it in water.

13. Can I get my watch repaired through your services?

Yes, we offer repair services for watches purchased through Agraneeh Watch Pvt. Ltd. If your watch needs repair, please contact us with your order details, and we will guide you through the repair process.

14. How do I stay updated on new arrivals and offers?

You can sign up for our newsletter to stay informed about new product launches, special offers, and exclusive promotions. Simply subscribe via the form on our website.

15. What happens if my order is delayed?

You can sign up for our newsletter to stay informed about new product launches, special offers, and exclusive promotions. Simply subscribe via the form on our website.

16. Can I buy a watch as a gift for someone else?

Yes, you can purchase watches as gifts for others. We also offer gift wrapping and personalized message options at checkout for a special touch.

17. Do you have physical retail stores?

No, Agraneeh Watch Pvt. Ltd. currently operates exclusively through our online store, with no physical retail locations at this time.

18. Do you offer any discounts or promotions?

Yes, we frequently offer discounts, seasonal sales, and promotions. Keep an eye on our website or subscribe to our newsletter for the latest deals.